Rules — The Pokies 114

Welcome and scope

These Rules explain the terms that govern use of The Pokies 114 gaming platform. They apply whenever you access our services via desktop, mobile or other internet-enabled devices. By registering an account you accept these Rules in full. We publish these terms clearly because our testing and compliance work shows that clarity prevents misunderstandings and speeds dispute resolution.

Who we are

The Pokies 114 operates as an online gaming operator registered and regulated to provide interactive gaming products. Our management team and compliance officers are experienced in standards that protect players and maintain fairness. Although we continually improve our systems and policy framework, these Rules are legally binding between you the player and The Pokies 114 the operator.

General principles

We designed these Rules to be fair, transparent and easy to follow. From our audits and real-world testing results, we know that players value timely payouts, predictable verification, and clear bonus mechanics. The main principles that guide our operations are:

• Transparency about obligations for both the player and the operator.
• Compliance with applicable laws and regulatory guidance.
• Robust anti-fraud and anti-money laundering protections.
• Fair play and integrity of games and systems.
• Respect for privacy and secure handling of personal data.

Acceptance of these Rules

These Rules come into effect for each player at the moment of account registration. If you do not accept them, you must not create an account or use our platform. We may update these Rules from time to time; material changes will be published and communicated where required by applicable regulation.

Eligibility and legal age

Use of The Pokies 114 is limited to persons who are legally permitted to gamble in their place of residence and who are at or above the minimum gambling age in that jurisdiction. It is your responsibility to ensure that your access and participation comply with local laws. We may require proof of age and residency and will restrict access if adequate proof is not provided.

Registration, account ownership and accuracy of information

When you open an account you must create it in your legal name and provide accurate personal information. Account ownership rules are strict to protect players and the integrity of the platform:

• One account per player is permitted unless we expressly allow otherwise in writing.
• Accounts must be used only by the person who created them; sharing credentials or account access is prohibited.
• Contact and identification details must be kept current and truthful. We will request documents to verify identity, address and payment sources when necessary.

Verification and Know Your Customer checks

To protect your funds and comply with anti-money laundering rules, we may require identification documents before allowing deposits, placing limits, or processing withdrawals. Our verification process typically requests one or more of the following:

• Government-issued photo ID (passport, national ID card or driver license).
• Proof of address dated within the last three months (utility bill, bank statement).
• Proof of payment method ownership (photo or statement showing the card or wallet used).

From our experience testing the platform, we find verifications are completed quickly when documents are clear and all requested pages are supplied. In many cases verification concludes within 24 to 72 hours, though complex cases may take longer. We will place temporary holds on payments until checks are completed when required.

Account security and responsibilities

Players are responsible for maintaining the confidentiality of their login details. Notify us immediately if you suspect unauthorized access. We also advise enabling any available security features. We will never ask for full passwords over email or chat.

Permitted jurisdictions

Access to The Pokies 114 is subject to geographic restrictions that reflect applicable law. You are responsible for confirming that online gambling is legal in your location. If you access the platform from a restricted jurisdiction we reserve the right to suspend access and accounts.

Using the platform and gameplay rules

Games on The Pokies 114 are provided for entertainment. You accept the possibility of winning and losing funds. The platform is intended for personal, non-professional play only. Rules governing play include but are not limited to:

• Automated or programmatic play using bots, scripts or other tools that attempt to manipulate outcomes is prohibited.
• Multiple accounts created with the intent to abuse bonuses or manipulate games will be closed and funds voided.
• Collusion between players to affect results is prohibited and will result in account suspension and potential criminal reporting.
• Attempting to exploit game malfunctions for financial advantage is forbidden and will be treated as a breach.

Bonuses, promotions and wagering requirements

We offer bonuses and promotions from time to time. Each bonus has specific terms that apply in addition to these Rules. From our audits and hands-on testing of promotional flows, we summarise the key principles below:

• Bonuses are subject to wagering requirements and eligible game lists. Playing in excluded games, or using prohibited strategies while a bonus is active, can invalidate bonus wins.
• Abuse of promotional offers, including using duplicate accounts or artificial play patterns to meet wagering conditions, will result in cancellation of winnings and may lead to account suspension.
• Some promotions apply only to certain game categories or providers. If you use bonus funds on excluded games, withdrawals linked to that bonus may be refused.
• We reserve the right to void bonuses where we suspect or detect misuse or where a player fails to comply with the bonus-specific terms.

Wagering multipliers and playthrough rules

Certain payment methods and promotions carry playthrough requirements. To be transparent, examples of common requirements we apply are:

These examples reflect our operational approach and are applied to reduce money laundering risk while remaining fair to players. Specific promotions may have different rules which will be stated in the promotion details.

Deposits

Deposits are normally credited to your account once we receive confirmation from the payment service. Processing times vary by provider and country. From our testing, most electronic wallet and card deposits appear instantly; bank transfers may take longer depending on the banking network.

• Use only payment methods registered in your name unless otherwise authorized by our support team.
• Deposit limits may apply and will be displayed in the payment section of the account area.
• We may require additional evidence of the source of funds for large deposits or transactions that raise compliance concerns.

Withdrawals

We prioritise fast and secure payout processing. Our withdrawal process follows these key steps based on our operational experience:

• You submit a withdrawal request through your account.
• We perform identity and compliance checks where required.
• Once processed by us, the remainder of payment transit is handled by financial institutions outside our control.

Typical rules and expectations for withdrawals include:

Game malfunctions and errors

Although we design systems to be resilient, technical errors can occur. If a game malfunctions or displays an incorrect outcome you must not attempt to exploit it. From our incident investigations, the following protocol applies:

• If a malfunction affects play or funds, we will investigate with our software partners to determine the correct result.
• We may void bets, adjust accounts or restore balances where appropriate and consistent with fair play.
• Decisions made after proper investigation are final and binding. Players are not permitted to profit from technical errors.

Fraud, cheating and collusion

We take integrity very seriously. Any form of cheating, collusion, use of unauthorised tools, or facilitation of fraudulent activity may result in immediate suspension, confiscation of winnings and referral to law enforcement. Our monitoring systems and manual reviews detect patterns of abuse; where necessary we will initiate criminal proceedings.

Breaches, suspensions and account termination

When a breach of these Rules occurs or is suspected, the following actions are possible depending on circumstances:

• Temporary account suspension while we conduct an investigation.
• Withholding of funds pending verification of transactions and compliance checks.
• Cancellation of bets and voiding of winnings found to result from prohibited conduct.
• Permanent account closure for serious or repeated breaches.

We will communicate the reasons for any action where permitted and provide information about appeals or dispute channels in line with applicable law.

Dispute resolution and complaints

If you disagree with a decision or have a complaint, contact our support team with details and documentary evidence. We review complaints promptly and provide clear answers about the outcome. If a matter cannot be resolved internally and a regulatory body or mediation service covers your case, we will cooperate with the independent process.

Data protection and privacy

We collect and process personal data to operate the service, to comply with legal obligations and to protect both players and the platform. We store information securely and use industry-standard controls. Detailed privacy information is available in our privacy policy. From our audits, data requests for identity checks are handled carefully and deleted or retained only in accordance with legal retention requirements.

Responsible gambling

Player safety and responsible gaming are central to The Pokies 114. We provide tools and procedures that help you maintain control, including deposit limits, loss limits, session reminders and self-exclusion options. Based on our real-player testing, timely deployment of limits reduces harm and improves long-term enjoyment.

• You may set limits on deposits, wagers or losses via your account or by contacting support.
• We offer temporary or permanent self-exclusion for players who require a break or wish to stop playing.
• If we detect signs of problem gambling, our responsible gambling team may contact you and suggest support options or impose temporary restrictions.

Legal notices, applicable law and jurisdiction

Your relationship with The Pokies 114 is governed by the laws specified in our legal notices and by the jurisdiction that applies to the operator. Where required by local law, alternative dispute resolution and consumer protections may apply. We will always seek to act in accordance with applicable regulatory requirements.

Changes to rules and platform updates

We may update these Rules and platform features for reasons such as compliance with new law, improvements to services, or to enhance player protection. We typically publish updates and will notify affected players of material changes. Continued use after revisions means you accept them.

Our testing and quality assurance

We regularly test games, payment flows and account processes to ensure compliance and a positive player experience. Our internal audits and third-party testing partners confirm that odds and random number generation meet industry standards. Our results show that prompt identity verification and clear bonus terms reduce disputes, so we have integrated targeted communication and fast-document review procedures.

Key points summary

Practical examples from our tests

To help interpret these Rules, here are examples drawn from our practical tests of the site and procedures:

• If a player funds an account by card and requests a withdrawal immediately, we will require identity verification and evidence of card ownership. Our experience shows supplying a clear photo ID and a recent statement speeds the process.
• When a bonus is activated and the player plays excluded table games against the bonus rules, those bonus-connected winnings were disallowed in our test and the funds were returned to base account balance minus the invalid winnings.
• We observed that clearly labelled promotional terms led to fewer customer service requests. Therefore we aim to publish concise, visible terms for every promotion.

Contact and support

If you need assistance with account setup, verification or disputes, contact our support team via the platform's support channels. Provide account details and a summary of your issue. Our support staff and compliance officers will handle your request in accordance with these Rules and applicable law.

Final remarks

These Rules balance player protection, fairness and compliance while allowing an enjoyable gaming experience. We tested common scenarios and implemented procedures that minimise friction while maintaining rigorous controls. Please read these Rules carefully, refer to specific promotion terms when participating in offers, and contact support if you require clarification. By using The Pokies 114 you agree to these terms and to cooperation with our verification and security measures designed to protect both you and the broader player community.

Last updated

These Rules are effective from the date published in your account area. We periodically review them; please check back for updates when you log in. If you have any concerns about how these Rules affect you, our support team will provide information about your options and rights.

Quick reference checklist

• Confirm you are of legal gambling age and permitted to play in your jurisdiction.
• Register using accurate personal details and verify your identity when requested.
• Use payment methods in your name and comply with playthrough rules tied to those methods.
• Do not use bots, multiple accounts to abuse offers, or collude with other players.
• Set responsible gambling limits if you wish to control spend and session time.
• Contact support with clear evidence if you need help or to lodge a complaint.

Thank you for choosing The Pokies 114. We are committed to fair, secure and enjoyable play. By adhering to these Rules you help maintain a safe environment for all players.